The three letter words made us confuse and difficult to understand, Really it confusing !
CRM (Customer Relationship Management)
In the competitive world everybody have to keep their business contacts from small shoe seller to Big Jet Seller. Have to follow their needs and getting feedback of your products as well support to your customer as per their needs.
How are you going to achieve or handle Marketing struggles, that is where the word "CRM" comes into the picture, Software As a Service clouds sites are providing software for customer relationship.
In CRM, there are three major parts.
1. Market the Product (Marketing)
2. Sell your Products (Selling)
3. Support to the Products (Support)
We will see individually in future posting.
The cloud competitors for CRM's are Salesforce.com, windows Azure, sugar CRM, Oracle cloud and so on .
HCM (Human capital Management)
The word implies the meaning of the functionality , Imagine if you have 100 employees how are you going to manage their records, records like everything employee personal information, educational information, experience , previous pay structure , their respective reporting manager, it's not easy task, even you couldn't imagine without computers.
Think about lakh of employees across the globe, so the software HCM comes into the picture in this way. The company like oracle their products call People Soft (Initially it is different company, oracle acquire it) to provide HCM software.
ERP (Enterprise Resource Planning)
The collection of HCM, CRM and some more tools, A Big software is called ERP normally ERP products are very costly, customer have to obtain depends on their needs, ERP have everything for your business. The company like ORACLE, SAP , RAMCO , TALLY SOLUTIONS and many more companies involved in ERP software manufacturing.
As we discussed already, ERP is a Integral part of all the software package like for marketing, shipping, project management, cost analysis, people soft and so on.
The cloud ERP companies are SAP ERP, Oracle ERP , HP and so on
SAP
The SAP is a German based company; they are developing softwares to the entire domain, that's what it's very famous across the globe. SAP had around 11 modules to achieve lot of business functionality. Like they are developing SAP ERP apart from lot of cost estimation and analysis tools for various industries like auto-mobiles, Goods Handler, Shipping, E-Commerce and So on.
Compare to Oracle products SAP provide lot of additional module and business scenario almost meet all the industry.
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